Responsible Gambling at The Star
At The Star, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support our guests and promote informed choices.
Our Commitment
The Star takes its responsibility seriously by offering a range of tools and support services to help guests maintain control of their gambling activities. We strive to create an environment where gambling remains a form of entertainment rather than a source of harm.
Signs That Gambling May Be a Problem
It is important to recognise when gambling stops being enjoyable. Some warning signs include:
- Spending more money or time on gambling than you can afford
- Feeling stressed, anxious or depressed about gambling
- Borrowing money or selling possessions to gamble
- Neglecting work, family or personal responsibilities
- Chasing losses by continuing to gamble
- Lying to others about how much time or money you spend gambling
- Gambling to escape problems or relieve negative feelings
Tools and Resources Available
The Star provides several tools to help guests manage their gambling behaviour.
Get Your Bonus Now!Self-Exclusion Program
Guests who feel they need a break from gambling can voluntarily exclude themselves from The Star's gaming facilities. This program restricts access for a chosen period and provides a structured way to step back.
Pre-Commitment and Limit Setting
Setting personal limits before you start gambling can help you stay in control. Consider establishing limits on:
- The amount of money you are willing to spend
- The amount of time you spend gambling
- The frequency of your visits
On-Site Support
Trained staff members are available throughout our venues to assist guests who may need support or information about responsible gambling resources.
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Set a time limit for your gambling session
- Take regular breaks
- Avoid gambling when upset, stressed or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
Getting Help
If you or someone you know is experiencing difficulties with gambling, support is available. The following services offer free and confidential assistance:
| Gambling Help | 1800 858 858 (available 24/7) |
| Lifeline | 13 11 14 |
| GambleAware | 1800 858 858 |
These services provide counselling, information and referrals to help individuals and their families affected by gambling.
Our Ongoing Responsibility
The Star continuously reviews and enhances its responsible gambling practices in line with regulatory requirements and community expectations. We work closely with government agencies, community organisations and industry bodies to ensure our approach remains effective and responsive to the needs of our guests.
Remember, gambling should always be an enjoyable experience. If it stops being fun, it is time to stop.